Return Period:

  • Products may be returned within 14 days of receiving the order, allowing time to assess suitability.
  • After this period, returns are no longer accepted unless otherwise agreed with our customer support.
  • Refunds will be processed within 10 business days after receipt and inspection of the returned product.

Conditions for Return:

Product Condition:

  • The product must be returned in its original packaging, unused, and undamaged.
  • All included components (e.g., manuals, accessories) must be returned with the product.

Proof of Purchase:

  • A receipt or valid proof of purchase is required. Without it, we cannot process the return.

Discounted Items:

  • Products purchased at a discounted price will be refunded at the purchase price, not the original price.

Inspection:

  • After receiving the returned product, our team will inspect it to ensure it meets all return criteria.
  • If the return conditions are not met, the return will be declined.

Return Process:

Contacting Customer Support:

  • Before returning any product, please contact our support team via email (info@gardj.com) or phone.
  • You will receive return instructions and the correct return address from our team.

Packaging and Shipping:

  • The product must be securely packaged to avoid damage during transit.
  • Return shipping costs are the responsibility of the customer unless the return is due to our error.

Recommendation:

  • We recommend using tracked shipping services to ensure safe delivery of returned items.

Refunds:

Processing:

  • Once the returned product has been inspected and approved, we will notify you of the return status via email.

Refund Method:

  • Refunds will be issued using the same payment method used at checkout (e.g., credit card, bank transfer).

Additional Charges:

  • Initial shipping fees are non-refundable unless the return is due to our error.

Exceptions:

Non-returnable Items:

  • Custom-made or personalized items.
  • Items with limited shelf life (e.g., perishable materials).

Damaged Products:

  • Products damaged due to customer misuse are not eligible for return.

Incomplete Returns:

  • If the product is returned missing components or documentation, the return will not be processed.